Refunds and exchanges

The three-day window

Cut microgreens and living trays are perishable food. You have three (3) calendar days from the date you receive your order to tell us there is a problem. After three days we cannot offer a refund, a credit, or an exchange, because we can no longer tell whether the greens were handled and refrigerated after they left us.

No refunds or exchanges after 3 days Day of receipt counts as day zero. Pickup orders are dated from the day you collect them at the garden centre.

What we will make right

Inside the three-day window, contact us and we will refund the item or replace it on the next harvest day — your choice. We do not ask you to ship food back to us.

• Greens arrived wilted, yellowed, slimy, or off-smelling.
• The clamshell or living tray arrived crushed, split, or leaking.
• You received the wrong variety, the wrong size, or a missing item.
• A living tray arrived with visible mould or damage to the canopy.

A photo helps and speeds things up, but it is not required. Do not eat anything that looks or smells wrong.

What we cannot refund

• Any food product reported more than three days after receipt.
• Cut greens or living trays that were left out of refrigeration, left in a vehicle, or left outside in freezing weather after delivery or pickup.
• Greens that reached the end of their normal shelf life — cut microgreens keep roughly 7 to 10 days refrigerated, and a living tray keeps growing for about a week on a windowsill.
• Change of mind on a perishable item, or a flavour preference. Microgreens are strongly flavoured by design; radish and mustard are peppery.
• Delivery attempts that failed because nobody was there, the address was wrong, or the order was not collected on the scheduled pickup day.

Seeds, kits, and garden centre goods

Non-perishable items follow a different rule. Unopened seed packets, grow kits, trays, and supplies can be returned within 30 days of purchase with a receipt, in resalable condition, for a refund to the original payment method.

• Opened seed packets cannot be returned — seed viability depends on storage we cannot verify.
• We do not guarantee germination rates once seed has left the store, but if a whole packet fails, phone us and we will talk it through.
• Live plants and nursery stock from the garden centre are final sale unless they were misidentified at the till.

The Greens Box subscriptions

Cancel, pause, or skip any time from your account, no phone call required. Changes must be made before the Monday 6:00 PM cutoff for that week’s harvest — after cutoff, the greens for your box are already being cut, so that box is charged and delivered.

Individual boxes are covered by the three-day window above. We do not refund weeks that were delivered and accepted without a report.

How to make a claim

Email or phone us with your order number, the item, and what went wrong: hello@cloverkingseeds.ca or (780) 000-0000, Highway 28, Cold Lake, Alberta.

Approved refunds go back to the original payment method within 5 to 10 business days. Replacements go out on the next scheduled harvest day — Tuesday or Friday.

Food safety

Refrigerate cut greens as soon as you get them and keep living trays cool, lit, and watered from the base. Wash before eating. If you believe a product made someone unwell, stop eating it, keep the packaging, and phone us the same day.